Field Service Manager

This is a fully remote position, open to applicants in Alabama, +7 more states.

📋 Description

• Deliver technical installation and commissioning assistance to clients and service teams across the nation regarding smart motor equipment and application support.

• Execute rotating equipment alignment within specified tolerances using dial indicators or laser technology.

• Educate and mentor field service personnel on smart motor installation techniques.

• Provide on-site startup services and troubleshooting for customers in the United States, documenting all procedures and recommendations while generating reports.

• Exhibit the capability to diagnose issues independently and manage tasks to prevent unnecessary damage or downtime caused by improper installation methods.

• Troubleshoot smart motors and related equipment effectively.

• Assist in the assembly of smart motors and related equipment, including manufacturing, fabricating, and repairing modifications associated with smart motor equipment.

• Offer support to the field service and monitoring teams.

• Coordinate personnel for smart motor installation and activation processes.

• Demonstrate an understanding of motor KPV trends.

• Provide assistance to the field service team with site-specific fault diagnosis.

• Adhere to written instructions and complete all designated checkpoints prior to the handover of documentation.

• Promptly inform the Operations Manager of deficiencies in field service tooling and consumables to facilitate replacements.

• Ensure tools and equipment are maintained in proper operating condition and report any deficiencies to the supervisor.

• Execute the established vision for the Field Service department.

• Promote a positive safety culture throughout the organization by aligning with safety processes, policies, and regulations, while supporting new initiatives.

• Exemplify and uphold all ITT Code of Conduct rules and guidelines, demonstrating commitment to ITT's vision, mission, and values, and acting in accordance with the Working with One Another program.

⛳️ Requirements

• An associate’s degree in Electrical Engineering or higher is preferred.

• A trade certificate in Electrical or Electronics is desirable.

• A Restricted Electrical License is preferred or at least 5 years of experience.

• Proficient in advanced electrical troubleshooting techniques.

• Ability to read and interpret schematics as well as Piping and Instrumentation diagrams.

• Experience with process and motor control methodologies is essential.

• A minimum of 5 years of practical experience and knowledge of various motor types is required.

• Experience in Preventative Maintenance and Reliability is preferred.

• Strongly desirable is experience in people management.

• Excellent verbal and written English communication skills are necessary.

• Strong problem-solving and analytical abilities are required.

• A commitment to continuous professional development is essential.

• Basic computer skills and proficiency in Microsoft Office, including PowerPoint, Excel, and Word, are required.

• Understanding and implementation of quality principles is necessary.

• Engagement with modern safety principles is essential.

• A professional appearance and approach are expected.

🏝️ Benefits

• Health insurance.

• 401(k) plan.

• Short and long-term disability coverage.

• Paid time off.

• Opportunities for growth and development.

• Incentive compensation programs.