Field Service Manager

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Oversee the coordination of both technical and administrative support tasks, which include installation, repair, preventive maintenance, and engineering change upgrades at client locations.

• Ensure effective management through comprehensive reporting and system maintenance, outstanding communication with external clients and internal specialists, along with a passion for efficient processes and technology.

• Take primary responsibility for handling customer escalations.

• Foster and advocate a strong safety culture; Manage and ensure compliance with safety regulations.

• Organize the planning, development, and execution of repair, upgrade, and preventive maintenance procedures to sustain system operations.

• Contribute to team and Field Service Engineer development plans.

• Establish and maintain consistent communication with cross-functional teams to enhance customer service effectiveness.

• Assist in the interviewing and hiring processes for new Field Service Technicians, and support the onboarding and offboarding procedures as necessary.

• Achieve industry-standard utilization percentages as tracked in our current Service System, utilizing Salesforce for team scheduling.

• Facilitate activities that lead to precise and effective preventive maintenance planning, ensuring adherence to company policies and procedures by team members.

• Comprehend key financial drivers and their subsequent effects on the business.

• Exhibit exceptional customer service by maintaining high quality and integrity within the work environment.

• Review and approve the team’s operating expenses, identifying spending trends and strategies for budget optimization.

⛳️ Requirements

• Experience with Salesforce.com is preferred.

• Proficiency in MS Office products and the ability to learn related sales or service software tools is essential.

• Previous leadership experience, particularly within a field service team and/or managing remote employees.

• Knowledge of mechanical, electrical, electronic, pneumatic, and hydraulic systems.

• A self-motivated individual capable of demonstrating a high level of autonomy, resolving complex issues, and exhibiting strong decision-making skills.

• Ability to cultivate a supportive and accountable environment.

• Excellent communication skills, fostering collaboration with others and treating employees equitably, with a strong customer service focus.

• Capability to effectively interact and communicate with technicians, support staff, and valued customers.

• Ability to thrive in a fast-paced environment and operate remotely from the main office with minimal supervision.

🏝️ Benefits

• EOE M/F/Disabled/VET