Field Service Engineer, Mobile CT

This is a fully remote position, open to applicants in Connecticut, +4 more states.

📋 Description

• Assist in developing a world-class Customer Satisfaction Department while supporting our Service network.

• This role necessitates the ability to work flexible hours, including nights and weekends, to address customer inquiries and service calls.

• Conduct on-site troubleshooting and resolve intricate technical issues related to CT equipment in a medical setting.

• Enhance customer satisfaction through exceptional service by performing preventive maintenance and managing repair/parts cycle times.

• Ensure that escalated situations are handled promptly and professionally.

• Provide second-line support to distributors across all facets of customer assistance.

• Maintain a high level of product knowledge.

• Define preventive maintenance kits and all necessary service tools.

• Create a service database of information that aligns with our corrective action systems.

• Supply materials such as fault trees and training resources.

• Conduct tests and simulations at our facility to aid in problem resolution.

• Travel to client locations to train and/or address customer issues.

• Train service engineers.

• Participate in and complete all mandatory training and certification exams.

• Acquire proficiency in servicing and repairing all systems (current, new, and updates).

• Work independently and take ownership of the customer base.

• Be fully self-sufficient in fieldwork.

• Manage time effectively; prioritize tasks and make sound business judgments to maintain efficiency and meet daily service expectations.

• Remain compliant with REptrax and VendorMate.

• Adhere to all company policies regarding travel, expenses, meetings, and meals.

• Maintain a fundamental understanding of system operations and services to independently address customer inquiries and resolve issues.

• Keep the service calendar accessible to the Customer Service Manager and staff.

• Close reports to Customer Service Department on Great Plains, including PM Reports and Service Reports.

• Required to wear a dosimeter when in direct contact with radiation-emitting devices.

⛳️ Requirements

• Associate's Degree in Electronics, Telecommunications, Computer Networking, or a related field, or equivalent experience is preferred.

• Technical training and a minimum of 2 years of hands-on experience in servicing medical equipment.

• Experience with CT and imaging systems is an advantage.

• Awareness or certification in ISO, FDA, CMDR, and Product Complaint System – Health Stream.

• Familiarity with mechanical devices, tools, testing equipment, telecommunications systems, and a working knowledge of computer networking.

• Must possess fluent English verbal and written communication skills and work effectively in a fast-paced, demanding environment.

• Willingness to travel overnight is required.

• A valid driver's license and satisfactory driving record are mandatory, along with background and drug testing (pre and post-employment).

• Experience in budget, expense, and resource management is essential.

• Ability to gather facts from various sources, analyze data, and provide informed recommendations to management.

• Competencies & Skills: Comfort with technology, capability to present using a laptop, and proficiency in the MS Office suite, including Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome.

• Familiarity with clinical and economic outcome data, reimbursement, and managed care policies and procedures is highly desirable.

• Strong attention to detail.

• Understanding of terminology and ability to communicate effectively within the team.

• Capability to organize and prioritize tasks to ensure consistent productivity.

• Ability to work collaboratively and build strong working relationships within a team environment.

• Dependability and punctuality are crucial.

• Ability to meet accuracy and productivity targets.

• Strong problem-solving skills, with the ability to evaluate situations and prioritize factors in decision-making.

• Self-motivated and proactive in utilizing available resources for personal improvement and development.

• Flexibility to follow directives and complete tasks outside of regular responsibilities.

🏝️ Benefits

• Medical (Blue Cross Blue Shield): 5 PPO Plans (with up to 95% employer contribution).

• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution).

• Vision (Blue Cross Blue Shield): 100% company-paid.

• Short/Long Term Disability, Life & AD&D (The Standard): 100% company-paid.

• 401k Retirement (Fidelity): 100% company match up to 5%.

• Tax Deferred Health Care Savings Programs.

• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft.

• Generous paid time off, tuition reimbursement, and more!