Field Service Engineer, Mobile CT

This is a fully remote position, open to applicants in Connecticut, +4 more states.

📋 Description

• Assist our Service network in establishing a top-tier Customer Satisfaction Department.

• This role necessitates the flexibility to work varied hours, including nights and weekends, to address customer inquiries and service requests.

• Conduct on-site troubleshooting and resolution of intricate technical issues related to CT equipment within a medical setting.

• Enhance customer satisfaction through outstanding service by performing preventive maintenance and overseeing repair/parts cycle times.

• Ensure that escalation issues are handled and resolved promptly and professionally.

• Provide second-line support to distributors in all facets of customer assistance.

• Possess a comprehensive understanding of the product.

• Define preventive maintenance kits and all necessary service tools.

• Develop a service database of information to synchronize with our corrective action systems.

• Supply resources such as fault trees and training materials.

• Conduct tests and simulations at our facility to aid in problem resolution.

• Travel to client locations for training or to address customer concerns.

• Provide training to service engineers.

• Participate in and complete all mandatory training and certification examinations.

• Become proficient in the service and repair of all systems (existing, new, and updates).

• Work autonomously and take responsibility for the assigned customer base.

• Operate independently in the field.

• Manage time efficiently; prioritize tasks and make sound business judgments and decisions concerning efficiency and effectiveness while fulfilling daily service expectations.

• Maintain compliance with REPtrax and VendorMate.

• Adhere to all company policies related to travel, expenses, meetings, and meals.

• Maintain a fundamental understanding of system operations and service to independently address customer inquiries and resolve issues.

• Keep the service calendar accessible to the Customer Service Manager and staff.

• Submit reports to CSD on Great Plains, including PM Reports and Service Reports.

• Required to wear a dosimeter when in direct contact with radiation-emitting devices.

⛳️ Requirements

• An Associate's Degree in Electronics, Telecommunications, Computer Networking, or a related field, or equivalent experience is preferred.

• Technical training and a minimum of 2 years of hands-on experience in servicing medical equipment.

• Experience with CT and Imaging technology is advantageous.

• Knowledge of ISO, FDA, and CMDR Awareness Training, as well as the Product Complaint System, or Certification – Health Stream.

• Familiarity with mechanical devices, tools, test equipment, telecommunications systems, and a working knowledge of computer networking.

• Must exhibit fluent English verbal and written communication skills and effectively perform in a demanding, fast-paced environment.

• Willingness to travel overnight is required.

• A valid driving license and a satisfactory driving record are mandatory, along with background and drug testing (pre and post-employment).

• Experience in budget, expense, and resource management is essential.

• Must be capable of gathering facts from various sources, analyzing data, and providing informed recommendations to management.

🏝️ Benefits

• Medical (Blue Cross Blue Shield): 5 PPO Plans (with up to 95% employer contribution).

• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution).

• Vision (Blue Cross Blue Shield): 100% company paid.

• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid.

• 401k Retirement (Fidelity): 100% company match up to 5%.

• Tax-Deferred Health Care Savings Programs.

• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft.

• Generous paid time off, tuition reimbursement, and more!