Field Service Engineer – Medical Imaging

📋 Description

• Accountable for managing customer relationships through technical expertise to install, troubleshoot, service, and maintain equipment at client locations.

• Provide outstanding customer service by establishing clear expectations, fulfilling commitments, and efficiently resolving customer concerns.

• Foster robust customer relationships while aiding in the growth of service revenue.

• Work collaboratively with the regional team to enhance processes and share best practices.

• Continuously develop skills by acquiring knowledge of new tools.

• Complete all necessary administrative duties and compliance tasks.

• Identify and resolve system-related issues.

• Conduct preventative maintenance, installations, and corrective services.

• Travel frequently (approximately 90%) to support customer locations, which includes overnight stays and nationwide air travel.

⛳️ Requirements

• Minimum of 1 year of experience in diagnostic imaging service (either field or hospital-based) or 3+ years in an electromechanical service setting.

• Preferred experience in supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment.

• Strong technical skills with the ability to apply principles of electronics, mechanics, and networking.

• Proficient in utilizing a broad range of diagnostic tools and testing equipment.

• Associate degree in electronics or a related discipline, or an equivalent mix of education and practical experience.

• Effective problem-solving abilities in regulated service environments.

• Capable of meeting the physical, cognitive, and environmental demands of a field service position.

🏝️ Benefits

• Health insurance

• 401k (up to 7% match)

• HSA (with company contribution)

• Stock purchase plan

• Education reimbursement

• Generous PTO

• On-call pay

• Company fleet/car (if applicable)

• Training and advancement opportunities