Field Service Engineer – Laboratory Automation

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Install, commission, maintain, and repair Labman automation systems.

• Conduct preventive maintenance, repairs, and system upgrades.

• Provide both remote and onsite technical support.

• Diagnose faults in mechanical, electrical, pneumatic, and electromechanical systems.

• Assist with Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and system validation activities.

• Deliver customer training following installation and service visits.

• Investigate technical issues and implement necessary corrective actions.

• Collaborate with Labman UK engineering teams to address complex problems.

• Maintain precise service records and offer field feedback to enhance system reliability.

• Establish strong, professional relationships with customers.

⛳️ Requirements

• Strong practical skills in mechanical, electrical, electromechanical, or mechatronics fields.

• Exceptional analytical and problem-solving abilities.

• Experience in assembling, repairing, maintaining, or troubleshooting technical equipment.

• Proficient in interpreting engineering drawings, schematics, and technical documentation.

• Confidence in using hand tools, diagnostic equipment, and measurement instruments.

• Strong communication and customer service capabilities.

• Ability to work independently, prioritize tasks, and take initiative.

• Good IT skills, including proficiency in Microsoft Office.

• Willingness to travel extensively throughout the US.

• Valid US driver's license and eligibility for international travel.

• A PhD, Master’s, or Bachelor’s degree in Physics, Chemistry, Materials Science, Chemical Engineering, Mechanical Engineering, Mechatronics, or a related field is encouraged.

• Experience with laboratory automation, robotics, scientific instrumentation, or industrial automation is a plus but not required.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Paid Time Off (PTO) and company holidays.

• Company laptop, mobile phone, and necessary service tools.

• Reimbursement for business travel expenses.

• Ongoing technical training and career development opportunities.

• Chance to work with state-of-the-art laboratory automation systems.

• Travel opportunities across the US and to Labman HQ in the UK.