Field Service Engineer III – Electrophysiology Technologies

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Act as the main technical representative for Medtronic EP Technologies Affera customers, as well as sales and clinical teams.

• Conduct technical assessments, installations, support, servicing, maintenance, and de-installation of Affera systems at client locations.

• Offer technical support to physicians or technologists during clinical procedures.

• Liaise field feedback with Marketing, Quality, Production, and Engineering departments.

• Execute installations, inspections, verification, corrective maintenance, and preventive maintenance.

• Maintain and submit technical records and documentation in accordance with regulatory requirements.

• Relay field information to office staff and keep the database updated.

• Enhance service processes and create as well as maintain service documentation and procedures.

• Provide feedback to Engineering and Manufacturing regarding product enhancements.

• Engage in technical training for distributors, partners, agents, customer representatives, physicians, EP technicians, and department managers.

• Assist in the rollout of new products and take part in discussions for design improvements.

• Investigate, analyze, and identify trends in technical data concerning Affera products.

• Participate in special projects as requested by the US Field Service Manager or their designee.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• A minimum of 4 years of experience in technical, clinical field service, technical internships, or clinical customer support.

• Capability to apply principles of electrical, mechanical, thermodynamic, and biomedical engineering to troubleshooting tasks.

• Proficiency in diagnosing and troubleshooting medical equipment.

• Outstanding English writing and verbal communication skills.

• Strong time management abilities and meticulous attention to detail.

• Willingness to travel frequently, potentially including international destinations.

• Ability to work autonomously, demonstrating self-motivation and the capacity to function without direct supervision.

• Experience in direct, face-to-face customer engagement and interaction.

• Aptitude for collaborating closely with customers, addressing their concerns, and devising strategies to enhance confidence and satisfaction with Affera products and services.

• A Bachelor’s degree in an Engineering field is preferred.

• For degrees obtained outside the United States, a qualification that meets 8 C.F.R. § 214.2(h)(4)(iii)(A) is necessary.

• Must have unrestricted U.S. work authorization at the time of hire and throughout employment; roles below Principal level do not offer sponsorship.

🏝️ Benefits

• Competitive salary.

• Flexible Benefits Package.

• Health insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps global well-being program.

• Incentive plans.

• 401(k) plan with employer contributions and matching.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement.

• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

• Temporary employees are eligible for paid sick time, as mandated by applicable state law.