Field Service Engineer III

📋 Description

• Execute installations, inspections, verifications, and both corrective and preventive maintenance to guarantee the effective operation of CAS Affera systems.

• Maintain and submit technical records and documentation in accordance with regulatory standards.

• Share insights from field experiences with colleagues in the office and provide updates to the database.

• Contribute to service processes to promote ongoing improvement and evolution within the Field Service organization.

• Offer feedback to Engineering and Manufacturing for enhancements to Affera products.

• Engage in the development and delivery of technical training for our distributors, partners, agents, and technically skilled representatives of our customer base.

• Assist in the seamless introduction of new products to customers by taking part in discussions on design improvements.

• Investigate, analyze, and identify trends in technical data related to Affera products.

• Take part in special projects as assigned by the US Field Service Manager or their designee.

• Deliver technical training to physicians, EP technicians, and department managers at customer locations.

⛳️ Requirements

• High School Diploma or equivalent is required.

• A minimum of 4 years of experience in technical, clinical field service, technical internships, or clinical customer support.

• Capability to apply engineering principles, including electrical, mechanical, thermodynamic, and biomedical, to troubleshooting without complete technical documentation.

• Proficient in diagnosing and troubleshooting issues with medical equipment.

• Exceptional English writing and verbal communication abilities.

• Strong time management skills with a keen attention to detail.

• Willingness to travel frequently, including potential international assignments.

• Ability to work independently, demonstrating self-motivation and the capability to function without direct supervision.

• Extensive direct, face-to-face customer engagement and interaction experience.

• Competence in collaborating closely with customers, understanding their concerns, and formulating a plan to enhance their confidence and satisfaction with Affera products and services.

• For degrees obtained outside of the United States, a qualification that meets the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is necessary.

🏝️ Benefits

• Health, dental, and vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance and reimbursement.

• Simple Steps (global well-being program).

• Incentive plans.

• 401(k) plan with employer contribution and matching.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).

• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).