Field Service Engineer II

This is a fully remote position, open to applicants in Iowa, +2 more states.

📋 Description

• Execute customer installations, repairs, upgrades, updates, and preventative/planned maintenance on instruments within the designated territory.

• Deliver onsite installation and service at customer locations.

• Engage professionally with customers, troubleshoot technical issues, identify opportunities for improvement, and enhance customer satisfaction.

• Meet established revenue and customer satisfaction objectives.

• Propose and finalize sales of service contracts and additional service offerings.

• Collaborate with internal teams to address customer concerns and optimize processes.

• Complete submissions for Remote Service Dispatch, Escalation, Field Problem Report, and Field Service Report.

• Oversee spare parts ordering, utilization, returns, physical inventory, and vehicle stock.

• Implement qualification and validation procedures at customer facilities.

• Sustain technical proficiency through training, team meetings, and staying informed about products, markets, customers, and competitors.

• Manage travel expenses and adhere to company travel guidelines.

• Perform other related tasks as assigned.

⛳️ Requirements

• A Bachelor's degree in Life Sciences, Chemistry, or Engineering is required.

• A minimum of 2 years of experience in a related scientific, biomedical engineering, and/or customer-facing position is required.

• Must be legally eligible to work in the United States without sponsorship, both now and in the future.

• A comprehensive background check, including a drug screening, is mandatory.

• A valid driver’s license is required.

• The ability to lift up to 50 lbs. is essential.

• Must be capable of safely handling chemicals and hazardous materials.

• Willingness to work overtime and flexible schedules, including potential weekend travel, is necessary.

• Experience in a clinical, diagnostic, and/or regulated setting (CAP, CLIA, ISO, GMP) is preferred.

• A strong aptitude for learning and understanding IT systems and processes is preferred.

• Familiarity with DNA Sequencing, NGS, Real-Time PCR, Cellular Imaging, and/or molecular techniques is preferred.

• Experience with automation and robotic systems is preferred.

• Ability to travel frequently to customer sites, which may account for 25–75% of work time.

• Capacity to stand for extended periods while executing responsibilities.

• Ability to work effectively in both home office and laboratory settings.

🏝️ Benefits

• Fully remote position.

• Thermo Fisher Scientific offers resources to support individual career aspirations.

• Access to training and staff meetings to ensure technical proficiency.

• Reasonable accommodations for individuals with disabilities.

• Equal employment opportunities and comprehensive employment benefits.