Field Service Engineer II

This is a fully remote position, open to applicants in Iowa, +2 more states.

📋 Description

• Conduct customer installations, upgrades, updates, repairs, and preventative maintenance on various instruments within the designated territory.

• Engage with customers in a professional manner to troubleshoot technical issues and enhance their operational efficiency.

• Drive customer satisfaction and meet annual customer satisfaction goals.

• Reach specified revenue goals while addressing customer requirements.

• Propose and finalize sales of service contracts and additional service offerings.

• Serve as a trusted advisor by providing qualification and validation service offerings at client locations.

• Collaborate with internal teams to address customer concerns and enhance processes.

• Complete submissions for Remote Service Dispatch, Escalation, Field Problem Report, and Field Service Report.

• Oversee spare parts ordering, utilization, returns, physical inventory counts, and vehicle stock management.

• Maintain technical proficiency through training, team meetings, and staying updated on products, markets, customers, and competitors.

• Manage travel expenditures and adhere to Thermo Fisher Scientific travel policies and guidelines.

• Perform other related responsibilities as assigned.

⛳️ Requirements

• A Bachelor’s degree in Life Sciences, Chemistry, or Engineering is required.

• Experience in a related scientific, biomedical engineering, and/or customer-facing role is essential.

• Proficient in effective questioning techniques to ascertain customer needs.

• Ability to exercise judgment in setting work priorities and determining subsequent actions.

• Capable of working independently with minimal supervision.

• Positively influence team dynamics.

• Quick adaptability to changes, offering positive and constructive feedback.

• A valid driver’s license is required.

• Preferred: experience in clinical, diagnostic, and/or regulated environments such as CAP, CLIA, ISO, or GMP.

• Preferred: aptitude for learning and understanding IT systems and processes.

• Preferred: experience with DNA Sequencing, NGS, Real-Time PCR, Cellular Imaging, and/or molecular techniques.

• Preferred: experience with automation and robotic systems.

• Willingness to travel frequently to customer locations, comprising 25–75% of work time.

• Capability to lift up to 50 lbs.

• Ability to stand for extended periods while fulfilling duties.

• Must work safely with chemicals and hazardous materials.

• Flexibility to work overtime and adjust schedules, including weekend travel.

🏝️ Benefits

• Position allows for remote work.

• Home office environment provided.

• Opportunities for training through participation in training sessions and staff meetings.

• Reasonable accommodations available for individuals with disabilities.

• Employment benefits and privileges included.