Field Service Engineer II

This is a fully remote position, open to applicants in Canada.

📋 Description

• Execute the installation, upgrades, updates, repairs, and preventive maintenance on laboratory instruments at customer facilities.

• Engage with customers in a professional manner to address technical challenges and ensure optimal equipment performance.

• Work collaboratively with internal teams and Field colleagues to address customer concerns and enhance processes.

• Complete documentation for service tickets, escalations, Field Problem Reports, and Field Service Reports.

• Oversee the ordering, usage, returns, physical counts, and trunk-stock inventory of spare parts.

• Maintain technical expertise through training sessions, staff meetings, and updates on products, markets, customers, and competitors.

• Discuss and promote service contracts and other service offerings to customers.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A bachelor's degree in engineering, biology, chemistry, or a related field, or equivalent experience and knowledge.

• A valid driver's license and passport.

• Canadian citizenship, permanent residency, or a valid Canadian work permit.

• Proficiency in English.

• Capability to work independently with minimal supervision.

• Sound judgment in prioritizing work tasks.

• Effective collaboration skills with Field colleagues.

• Positive adaptability to change and constructive feedback.

• Willingness to travel within the assigned territory and beyond.

• Ability to lift a minimum of 40 lbs. without assistance.

• Capacity to work safely with chemicals and hazardous materials.

• Ability to stand for extended periods.

• Moderately frequent overnight travel required.

• Preferred: 3+ years of pertinent experience in science, engineering, and/or customer service.

• Preferred: a master’s degree in a related field.

• Preferred: experience in a clinical, diagnostics, or regulated laboratory setting.

• Preferred: aptitude for learning IT systems and processes.

• Preferred: residence within approximately 50 km of downtown Vancouver.

🏝️ Benefits

• Home office provision for administrative tasks.

• Training and staff meetings to uphold technical proficiency.

• A diverse and inclusive workforce.

• Reasonable accommodations for individuals with disabilities.