Field Service Engineer II

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Deliver technical support for Field Service, encompassing installation, repairs, preventative maintenance, and software updates

• Ensure premier field service for clients as a leader in intraoperative ultrasound systems

• Install and configure intraoperative ultrasound devices at client sites

• Utilize systems and software to troubleshoot and analyze equipment failures

• Carry out necessary preventive maintenance and calibration in line with manufacturer guidelines

• Advise customers on best practices for equipment maintenance

• Maintain the service call workspace and achieve all monthly KPIs

⛳️ Requirements

• Associate's degree in Biomedical Engineering, Electrical Components, or a related technical field

• Bachelor's degree is preferred

• At least 2 years of experience in the medical device sector, field service engineering, customer-facing repair, product maintenance, or remote support for medical devices; 4 years is preferred

• Proficient in computer use, with a strong familiarity with Windows operating system

• Excellent verbal and written communication abilities, demonstrating a professional and confident demeanor

• Strong attention to detail, alongside analytical and problem-solving skills

• Willingness to travel up to 75%

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

• 401(k) plan with both employee and employer contribution options

• Life insurance

• Disability insurance

• Accident insurance

• Tuition reimbursement