Associate Field Service Engineer – Fixed Term, 12-month assignment

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Collaborate with Field Service Engineers during customer site visits, including installations, preventive maintenance, and repairs.

• Assist in diagnosing technical problems associated with flow cytometry instruments.

• Acquire knowledge of service protocols, technical documentation, safety regulations, and reporting requirements, and learn to utilize Salesforce while preparing a Field Service Report.

• Relay observations regarding product quality or service issues to relevant team members.

• Work in close collaboration with Field Service, Sales, and Field Applications teams.

• Enhance customer satisfaction through effective communication and prompt follow-up.

• Help maintain service parts and organize inventory, submit expense reports promptly, and enter hours in your timesheet weekly.

• Cultivate a comprehension of flow cytometry systems, encompassing optics, fluidics, electronics, and pneumatics.

• Travel to customer locations as necessary within the designated region.

⛳️ Requirements

• Recent graduates from college within the last 6 months.

• Possess a 2-year Associate degree or a 4-year Bachelor’s degree (preferred).

• Degree should be in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical field.

• Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment.

• Strong analytical and problem-solving abilities.

• Excellent customer service orientation and professional communication skills.

• Highly organized with proficient follow-up capabilities.

• Self-driven team player eager to learn.

• Basic knowledge of flow cytometry or related scientific fields is advantageous.

• Required computer skills include typing, email proficiency, and basic software usage.

• Must possess a valid driver’s license and have access to a reliable vehicle.

• Must hold a valid U.S. passport for possible travel to Canada.

• Must be authorized to work in the United States.

• Willingness to travel, including overnight trips, as necessary.

• Flexibility in scheduling and ability to adjust to last-minute changes.

🏝️ Benefits

• Medical, dental, and vision insurance that covers spouses/domestic partners and child dependents.

• Long Term Care: A voluntary Long-Term Care (LTC) benefit that includes a life insurance component.

• Mental health and emotional well-being benefits available at no cost for you, your spouse/domestic partner, and child dependents.

• Flexible Work Arrangements, offering remote and hybrid work options.

• Generous time off policies, including vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (subject to business needs).

• Access to a diverse range of employee business resource groups (EBRGs).