Field Service Engineer – High Volume Manufacturing

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the senior onsite technical authority for Oxford Instruments, providing support to High Volume Manufacturing semiconductor clients.

• Oversee the installation and commissioning of cutting-edge plasma etch and deposition systems.

• Carry out both scheduled and emergency preventive and corrective maintenance activities.

• Identify root causes and confirm repairs in accordance with vacuum tolerances, leak-up rates, and process benchmarks.

• Foster customer relationships through prompt communication and hands-on training.

• Address complex hardware and software challenges utilizing specialized diagnostic tools.

• Offer remote assistance to reduce downtime and enhance uptime.

• Calibrate essential components and execute performance-boosting system upgrades.

• Function as the dedicated senior engineer supporting customer production operations from 8:00 AM to 5:00 PM.

• Enhance uptime, availability, MTTR, and first-time-fix performance.

• Assist with tool installations, qualifications, and production ramp-up activities.

• Collaborate with Process Engineers, Customer Success, Engineering, and Operations teams.

• Lead investigations into root causes and drive reliability enhancements.

• Mentor junior Field Service Engineers.

• Participate in daily operational reviews and weekly meetings focused on customer performance.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, or a related technical discipline; equivalent hands-on experience in semiconductor equipment service may be considered.

• 3 to 5 years of field service experience within the semiconductor sector, specifically with plasma etch and deposition systems.

• Knowledge of cleanroom operations and adherence to safety protocols.

• Practical experience with turbo pumps, cryo pumps, and roughing pumps.

• Proficient in troubleshooting 208V electrical systems and 24V control subsystems.

• Familiarity with RF power components and systems driven by pneumatic mechanisms.

• Skilled in using vacuum leak detectors, RF power meters, DVMs, LCR meters, multimeters, and megohm meters.

• Ability to read and interpret mechanical, pneumatic, and electrical schematics as well as plumbing diagrams.

• Strong grasp of RF theory and inductively coupled plasma systems.

• Awareness of RIE, PECVD, ICP, and ALD semiconductor processes.

• Valid driver’s license and a clean driving record.

• Possession of a passport and willingness to travel independently.

• Physically agile and at ease working in confined or awkward spaces.

• Capability to lift and manage equipment weighing up to 50 lbs independently.

• Willingness to travel extensively on weekdays, Monday through Friday.

• Preferred experience with Brooks platforms, Pfeiffer/Edwards pumping systems, and MKS components.

• Understanding of APC and MFC calibration and optimization.

• Excellent manual dexterity and the ability to maintain a clean, organized workspace while in cleanroom attire.

• Proactive in problem-solving, effective in communication, strong in listening skills, adaptable, and able to work independently or collaboratively within a team.

• At least 3 years of experience supporting semiconductor capital equipment in High Volume Manufacturing environments.

• Strong leadership and communication skills in customer-facing scenarios.

🏝️ Benefits

• Full-time position with benefits.

• A diverse and inclusive workplace culture that values differences.

• Opportunities to innovate, foster growth, enhance productivity, and advance careers.

• Responsibilities involving customer support and technical training.

• Continuous learning and collaboration opportunities.