Field Service Engineer – Field Based

This is a fully remote position, open to applicants in New Hampshire, +2 more states.

📋 Description

• Deliver on-site assistance to Waters clients

• Install and maintain diagnostic instruments

• Provide after-hours telephone support and on-site assistance during holidays and weekends

• Assist with marketing initiatives, exhibitions, and clinical trials

• Travel daily to various customer locations

• Diagnose and repair lasers/optical pathways, fluidic, pneumatic, electronic, and PC systems on-site

• Install, repair, maintain, and provide service for instruments with minimal oversight

• Follow established procedures, ISO standards, and GMP requirements

• Manage inventory of vehicle stock, testing equipment, tools, and technical resources

• Inform customers about arrival times, work duration, and provide contact information

• Produce detailed work summaries that outline issues, root causes, solutions, and qualification testing

• Secure customer sign-off before departing job sites

• Elevate customer and instrument concerns to District Technical Specialists and Service Managers

• Represent the company in a professional and ethical manner in the field

• Handle travel expenses and manage company assets, including vehicles, credit cards, spare parts, testing equipment, and electronic devices

⛳️ Requirements

• High School diploma is essential

• At least 3 years of experience in troubleshooting systems, instruments, or components

• Valid Driver's License is required

• Willingness to travel a minimum of 50% of the time, including the ability to safely drive for over 8 hours in various weather conditions

• Capability to lift, push, and pull up to 50 lbs from floor to chest level

• Ability to carry a pack weighing up to 30 lbs for a duration of up to 1 hour

• Proficient in safely climbing portable ladders and step stools

• Skilled in operating DVMs, power meters, oscilloscopes, microscopes, pressure gauges, and vacuum gauges

• Ability to work safely around lasers, optics, fluidics, electronics, high voltage equipment, and biohazards

• Proficient in using powered and manual tools repeatedly throughout an 8–10 hour workday

• Capable of performing fine motor skills

• Able to sit, kneel, squat, bend, and stand repeatedly for up to 8–10 hours

• Willingness to wear necessary PPE, including safety glasses, goggles, gloves, respirator, and bunny suit for extended periods

• Ability to complete required fit tests, spirometry, and medical evaluations

• Preferred: Associate's or Bachelor's degree in Electronics, Engineering, or a related technical/biological field

• Preferred: Technical military training with practical troubleshooting experience

• Preferred: Previous experience as a Field Service Engineer, especially with medical device instruments

• Preferred: Familiarity with Flow Cytometry

• Preferred: Experience in customer-facing roles

• Preferred: Knowledge of digital volt meters and oscilloscopes

• Preferred: Proficiency in MS Office, particularly Word and Excel

• Preferred: Familiarity with recent Mac and PC operating systems

🏝️ Benefits

• Competitive compensation and comprehensive benefits programs

• Opportunities for rewards and recognition

• Performance-driven culture

• Opportunities for learning, growth, and development

• Flexible workplace arrangements where applicable

• Equal Opportunity Employer

• Proof of COVID-19 vaccination may be required for certain positions

• Workplace accommodations will be considered in accordance with applicable law