Field Service Engineer – Electron Microscopy

This is a fully remote position, open to applicants in Sweden, +1 more country.

📋 Description

• Perform on-site installation of electron microscopes and adhere to testing protocols to verify proper functionality.

• Execute scheduled maintenance visits on-site as planned.

• Offer assistance to customers and fellow field service personnel.

• Foster and nurture positive working relationships with customers, system users, and company staff.

• Successfully complete all necessary technical training.

• Prepare and submit field service reports for designated tools.

• Carry out preventive maintenance activities.

• Collaborate with colleagues to obtain technical mentorship needed for resolving system issues.

• Deliver training to customers and users regarding system maintenance.

• Provide constructive feedback to product quality teams.

• Contribute to the writing, updating, and correction of various Thermo Fisher system documentation.

• Mentor on various reports, including the identification and isolation of deviations within the system.

• Serve as a subject matter expert and resource for training initiatives.

• Collaborate with application scientists to develop effective solutions to meet user challenges.

• Travel up to 50%-75% of the time, primarily within the Nordics and occasionally to other countries.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in Electronics, Mechanics, Materials Science, Biology, or related disciplines.

• Generally requires hands-on technical experience in installing, troubleshooting, repairing, and calibrating instruments like SEM, TEM, FIB, or comparable systems.

• Experience with electron microscopes is advantageous.

• Prior experience in troubleshooting and repairing ultra-high vacuum and high voltage systems is highly preferred.

• Excellent interpersonal abilities.

• Proven track record in resolving complex systems and subsystems down to the component level.

• Capable of reading and interpreting schematics.

• Willingness to travel for business, sometimes on short notice.

• Proficiency in English is essential; knowledge of a Nordic language is a plus.

• Possession of a valid driver's license.

🏝️ Benefits

• Employment with a progressive organization.

• Excellent career and development opportunities.

• Company pension plan and additional fringe benefits.

• Dynamic company culture that emphasizes integrity, intensity, involvement, and innovation.