Field Service Engineer – d/f/m

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Perform service, repair, and/or installation of products or IT solutions at customer locations.

• Engage with customers for installations, preventive maintenance, repairs, fault analysis, and upgrades.

• Contribute to team objectives related to Customer Satisfaction, Return Call Rate, Preventive Maintenance Planning, and Utilization.

• Offer insights to enhance product reliability and provide feedback to business units and field services.

• Collaborate with the Technical Assistance Centre Support Team to ensure efficient and effective processes and information exchange.

• Work in close partnership with Sales teams by communicating about opportunities and escalations.

• Address issues and concerns with customers while acting as a problem-solver.

⛳️ Requirements

• Technically educated, ideally holding a Bachelor’s degree or vocational qualification in Mechanical or Electronic studies.

• Proficient in English, Dutch, and French.

• Strong communication skills with customers and internal stakeholders.

• Ability to solve problems and effectively communicate issues or concerns to customers.

• A valid driving license B is required.

• Capable of safely carrying and moving up to 25 kg.

• Willingness and ability to travel for product training in various countries.

🏝️ Benefits

• Health care program.

• Paid time off.

• Flexible, remote working options for eligible positions.

• Product training opportunities in different countries.