Field Service Engineer, Deployment

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and assist with on-site implementations of autonomous robotic systems, encompassing installation, calibration, commissioning, and startup procedures.

• Diagnose and rectify mechanical, electrical, and software challenges in real-time.

• Conduct preventive maintenance, inspections, and system health assessments.

• Aid in remote diagnostics and address escalations alongside Engineering and Technical Support teams.

• Educate customer operators and site personnel on system functionality, safety protocols, and best practices.

• Record field service activities, including repairs, troubleshooting steps, photographs, and site conditions.

• Travel frequently to customer locations, potentially up to 100% of the time.

• Operate independently in dynamic warehouse and industrial settings.

• Provide field insights to Engineering, Product, and Support teams to enhance reliability, deployment procedures, and customer satisfaction.

⛳️ Requirements

• Bachelor’s degree in Engineering, Robotics, Mechatronics, or a related technical discipline, or equivalent practical experience.

• At least 2 years of experience in field service, robotics, automation, industrial equipment, or a comparable technical role.

• Proficient troubleshooting abilities across mechanical, electrical, and basic software systems.

• Capability to read and understand schematics, wiring diagrams, and technical drawings.

• Experience with hand tools, diagnostic instruments, and technical documentation.

• Effective communication skills with customers and cross-functional internal teams.

• Willingness and capacity to travel frequently.

• Valid driver’s license.

• Ability to lift or work around industrial equipment as necessary.

• Capability to work at heights of up to 45 feet and in confined spaces of 24 inches.

• Ability to regularly lift and/or transport up to 50 pounds.

• Adherence to safety standards and protocols, including lockout/tagout and fall protection measures.

• Ability to spend approximately 75% of the time on construction sites while using required personal protective equipment (PPE).

• Ability to work in temperature ranges from 105° to 32° Fahrenheit.

🏝️ Benefits

• Medical, dental, vision, and disability insurance.

• 401K plan.

• Paid time off (PTO) and/or additional benefits.

• Reimbursement for business travel expenses in accordance with program guidelines.

• Eligible employees may receive a corporate credit card based on their role and travel needs.