Field Service Engineer – Chromatography

This is a fully remote position, open to applicants in Germany.

📋 Description

• Installation, maintenance, troubleshooting, repair, and commissioning of designated products and systems.

• Conducting instrument qualifications in line with relevant procedures and customer specifications.

• Strategically planning and executing service calls to enhance technical quality, organization, and operational efficiency.

• Recording all service activities and managing escalations in accordance with current Thermo Fisher Scientific policies and processes.

• Offering technical and application support to customers to guarantee optimal instrument performance.

• Proactively identifying and advocating for our service offerings, including service contracts, qualifications, and system upgrades during service visits and customer meetings.

• Collaborating closely with Technical Support teams and manufacturing sites to swiftly address technical issues.

• Overseeing service inventory and maintaining tools and calibration equipment.

• Assisting at trade shows, exhibitions, and customer events.

• Working in close partnership with Technical Team Leaders to ensure efficient service delivery and high levels of customer satisfaction.

⛳️ Requirements

• Completed technical vocational training or a degree in electronics, medical technology, natural sciences, engineering, or a similar technical field.

• Ideally, experience in servicing technical, analytical, laboratory, or medical devices.

• Passion for analytical systems and a readiness to continuously learn new technologies and products.

• Experience in direct customer-facing field service is advantageous.

• Strong analytical abilities and experience in systematic fault diagnosis/troubleshooting.

• Organized and structured work approach with the capacity to manage multiple priorities concurrently.

• High customer orientation coupled with a professional demeanor and excellent communication skills.

• Solid knowledge of computer hardware and software.

• Very good communication skills within a matrix organization.

• Proficiency in German at a minimum B2 level and English at a minimum B1 level, both spoken and written.

• Valid driver's license.

• Willingness to travel extensively within Germany and, if necessary, across the EMEA region and worldwide for training purposes.

🏝️ Benefits

• Competitive compensation.

• Annual bonus as part of our incentive plan.

• Health benefits.

• A variety of additional employee offers.