Field Service Engineer – Automotive

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee the progress of customer installation milestones alongside Samsara Implementation Consultants, addressing any installation, partner, and project-related issues.

• Act as a point of escalation and troubleshooting during the installation phases.

• Track CSAT related to installations and identify and resolve the root causes of any dissatisfaction.

• Assist partners in developing project-specific installation manuals and provide on-site training for installer technicians.

• Coordinate with installation vendors to ensure timely, budget-friendly completion of work that meets Samsara's quality standards.

• Provide on-site oversight for large or complex deployments, which includes conducting site readiness checks, managing installer access and communications, real-time troubleshooting, and quality assurance checks.

• Serve as the hands-on technical expert for first-of-its-kind installations.

• Identify potential project risks, recommend mitigation strategies, and keep projects on schedule.

• Document lessons learned and enhance processes in collaboration with installation partners.

• Work closely with Customer Success, Implementation, and Product teams to escalate issues and enhance the overall installation experience.

• Ensure adherence to safety standards and Samsara's best practices.

• Confirm that Statements of Work are in line with project installation requirements.

• Advocate for Samsara’s cultural principles as the company expands globally.

⛳️ Requirements

• A high school diploma is required; an advanced degree is preferred.

• A valid driver’s license and insurability are required.

• A minimum of 4 years of experience in managing vehicle and/or hardware technology.

• Previous experience in vehicle installation or as an up-fitter is preferred.

• Knowledge of vehicle diagnostic systems, including CAN bus and PTO applications.

• Basic understanding of electronics and electrical systems.

• Experience in coordinating field operations, implementation, and technical deployments.

• Ability to handle multiple projects simultaneously with a keen attention to detail.

• Outstanding communication and stakeholder management abilities.

• Proficiency in English, both spoken and written.

• Comfortable working in a dynamic, fast-paced environment with cross-functional collaboration.

• Willingness to travel 50–70%, including weekends and overnight stays.

• Capability to create professional customer-facing documentation.

• A tendency toward standardization and automation, with a focus on the big picture and maintaining high standards.

• Strong problem-solving skills and a mindset oriented towards continuous improvement.

• Familiarity with or hands-on experience using AI tools.

🏝️ Benefits

• Competitive total compensation package that includes a base salary, performance-based bonuses/variable pay, and equity for eligible positions.

• Flexible, employee-driven remote work model.

• Stipend for professional development.

• Comprehensive health insurance plans.

• Parental leave options.

• Offices available for employees who prefer in-person work.