Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take the lead in implementing UVeye’s automated vehicle inspection systems on-site.

• Supervise third-party contractors to ensure projects adhere to engineering specifications, deadlines, safety protocols, and quality criteria.

• Install, configure, calibrate, and validate systems, encompassing electrical, mechanical, networking, and civil elements.

• Troubleshoot and resolve hardware, software, networking, and integration challenges in the field.

• Conduct preventive maintenance and emergency service tasks.

• Ensure compliance with safety standards, identify risks, and uphold safe working practices.

• Analyze site layouts, engineering drawings, and technical documentation using AutoCAD or similar applications.

• Detect and report discrepancies between projected and actual site conditions.

• Act as the main technical liaison during field operations.

• Engage with customers to manage expectations and provide a professional customer experience.

• Keep precise installation and service records.

• Refer complex technical matters to Engineering, R&D, and Operations.

• Offer field insights to foster continuous improvement.

• Administer time and expenses according to company policies.

⛳️ Requirements

• Minimum of 4 years’ experience as a Field Engineer, Field Service Engineer, or Field Technician handling hardware/software installations and deployments.

• Proven experience in leading contractors or teams during technical installations.

• Strong practical knowledge of civil works, networking, electrical wiring, and mechanical assemblies.

• Familiarity with Linux-based systems and fundamental networking concepts.

• Ability to read and interpret site layouts and technical drawings using AutoCAD, Autodesk, or similar platforms.

• Capability to produce clear installation, service, and maintenance documentation.

• Excellent communication skills with the confidence to lead on-site discussions and provide technical guidance.

• Customer-centric attitude combined with strong problem-solving abilities, resilience, and adaptability to changing field conditions.

• Strong dedication to safety and the capacity to enforce safety regulations on-site.

• Willingness and capacity to travel up to 100% throughout the United States and Canada (for US FSEs).

• Valid driver's license required.

• Ability to stand, walk, and work on active job sites for extended periods.

• Capacity to lift, carry, push, or pull equipment weighing up to 50 lbs.

• Ability to frequently bend, reach, climb, and manually handle tools or components.

• Capability to work in diverse environmental conditions, including heat, cold, noise, and dust.

• Ability to use personal protective equipment (PPE) as necessary.

• Technical certification or trade school training is preferred.

• Basic knowledge of Linux systems is preferred.

• Experience in customer-facing roles is preferred.

🏝️ Benefits

• Competitive Medical, Dental, Vision benefits.

• Company 401k Match.

• 20 PTO days.

• Company-paid holidays.

• Competitive wages with overtime pay for hours worked over 40.

• Opportunities for career advancement as we expand across the US.

• Be at the forefront of advanced solutions utilizing AI, machine learning, and computer vision.

• Contribute to global advancements in automotive safety and reliability.

• Opportunities for professional growth.