Field Service Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee and implement on-site system installations.

• Manage contractors to ensure projects align with engineering specifications, timelines, safety standards, and quality requirements.

• Install, set up, calibrate, and validate automated vehicle inspection systems across electrical, mechanical, networking, and civil components.

• Troubleshoot and resolve hardware, software, networking, and integration challenges in the field.

• Conduct preventive maintenance and emergency service operations.

• Ensure adherence to safety standards and operational protocols.

• Recognize potential hazards and uphold safe working practices.

• Review site layouts, engineering drawings, and technical documentation using AutoCAD or similar software.

• Identify and escalate discrepancies between planned and actual site conditions.

• Act as the primary technical liaison during field operations.

• Engage with customers, manage their expectations, and provide a professional customer experience.

• Keep accurate records of installation and service documentation.

• Forward complex technical issues to Engineering, R&D, and Operations.

• Offer field insights to support ongoing improvements.

• Manage time and expenses in line with company policies.

⛳️ Requirements

• 4+ years of experience as a Field Engineer, Field Service Engineer, or Field Technician focused on hardware/software installation and deployment.

• Proven experience in leading contractors or teams during technical installations.

• Extensive hands-on experience with civil works, networking, electrical wiring, and mechanical assemblies.

• Familiarity with Linux-based systems and fundamental networking principles.

• Experience interpreting site layouts and technical drawings using AutoCAD, Autodesk, or similar tools.

• Capability to produce clear installation, service, and maintenance documentation.

• Excellent communication skills with a proven ability to confidently lead on-site discussions and provide technical guidance.

• Customer-oriented mindset with strong problem-solving abilities, resilience, and adaptability in dynamic field conditions.

• Strong focus on safety and the ability to enforce safety protocols on-site.

• Willingness and capacity to travel up to 100% across the United States and Canada (for US FSEs).

• Valid driver's license required.

• Ability to stand, walk, and work for prolonged periods on active job sites.

• Capacity to lift, carry, push, or pull equipment weighing up to 50 lbs.

• Ability to bend, reach, climb, and manually handle tools or components.

• Capability to work in various environmental conditions, including heat, cold, noise, and dust.

• Proficient in using necessary personal protective equipment (PPE).

• Technical certification or trade school training is preferred.

• Basic knowledge of Linux systems is preferred.

• Experience in customer-facing roles is preferred.

🏝️ Benefits

• Competitive Medical, Dental, and Vision coverage.

• Company 401k Match.

• 20 PTO days.

• Company-paid holidays.

• Competitive wages with overtime compensation for hours over 40.

• Opportunities for career advancement as we expand across the US.

• Access to cutting-edge technologies in AI, machine learning, and computer vision.

• Career development opportunities.

• Commitment to equal opportunity employment.