Field Service Engineer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and implement on-site installations of UVeye’s automated vehicle inspection systems.

• Supervise third-party contractors to ensure project compliance with engineering specifications, schedules, safety protocols, and quality benchmarks.

• Install, set up, calibrate, and validate systems encompassing electrical, mechanical, networking, and civil components.

• Troubleshoot and resolve hardware, software, networking, and integration challenges in the field.

• Conduct preventive maintenance and emergency service tasks to optimize system availability.

• Ensure adherence to safety regulations, identify potential hazards, and enforce safe working practices.

• Analyze site layouts, engineering schematics, and technical documentation utilizing AutoCAD or similar tools.

• Detect and report discrepancies between planned and actual site conditions.

• Act as the primary technical liaison during field operations and manage client expectations effectively.

• Keep precise installation and service records.

• Refer complex technical issues to Engineering, R&D, and Operations teams.

• Provide field insights that contribute to ongoing improvements.

• Manage time and expenses in accordance with corporate policies.

• Travel frequently between customer sites, including dealerships, manufacturing facilities, logistics centers, and other operational venues.

⛳️ Requirements

• Minimum of 4 years of experience as a Field Engineer, Field Service Engineer, or Field Technician specializing in hardware/software installation and deployment.

• Proven experience in leading contractors or teams during technical installation processes.

• Significant hands-on experience with civil works, networking, electrical wiring, and mechanical assembly.

• Familiarity with Linux-based systems and fundamental networking principles.

• Proficient in reading and interpreting site layouts and technical drawings using AutoCAD, Autodesk, or similar tools.

• Capability to produce clear installation, service, and maintenance documentation.

• Excellent communication skills with the ability to confidently manage on-site discussions and provide technical guidance.

• A customer-centric mindset with robust problem-solving abilities, resilience, and adaptability to evolving field conditions.

• Strong dedication to safety and the ability to enforce safety protocols on-site.

• Willingness and capacity to travel up to 100% across the United States and Canada (for US FSEs).

• Possession of a valid driver’s license.

• Technical certification or trade school education is highly preferred.

• Basic knowledge of Linux systems is also highly preferred.

• Previous experience in customer-facing environments is preferably desired.

• Capability to lift, carry, push, or pull equipment weighing up to 50 lbs.

• Ability to perform in varying environmental conditions, including heat, cold, noise, and dust.

• Competence in using required personal protective equipment (PPE).

🏝️ Benefits

• Competitive Medical, Dental, and Vision coverage.

• Company 401k Match program.

• 20 days of Paid Time Off (PTO).

• Company-paid holidays.

• Competitive wages with overtime pay for hours exceeding 40 per week.

• Opportunities for career advancement as we expand across the US.

• Provision of PPE including safety shoes, helmets, gloves, and eye protection as necessary.