Field Service Engineer

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Deliver onsite services that include repairs, preventive maintenance, upgrades, and installation of IDD analyzers.

• Travel on short notice to client locations to address reported issues or assist other field service staff.

• Adhere to Good Documentation Practices (GDPs) and internal protocols for field service reports and job-related submissions concerning spare parts: ordering, usage, returns, physical counts, etc.

• Exhibit professionalism, understanding, tact, fairness, and technical expertise during all customer interactions.

• Collaborate with internal partners to resolve customer challenges and enhance processes.

• Offer remote and onsite service training or support to Biomedical Engineering Technicians (BMET) or advanced operators.

• Enhance technical proficiency in servicing instruments through participation in in-person or online training courses.

• Manage travel expenses in compliance with Thermo Fisher Scientific travel policies and guidelines.

⛳️ Requirements

• Hold an associate degree in a Technical or Engineering field such as Electronics, Biomedical Engineering, Electrical, or a similar discipline, or possess an equivalent combination of skills and experience.

• Have experience in related life sciences, biomedical engineering, and/or technical customer-facing roles.

• Demonstrate experience in operating, troubleshooting, repairing, and calibrating complex analyzers or systems.

• Preferably have experience in a clinical, diagnostic, and/or other regulated environments (CAP, CLIA, FDA).

• Exhibit strong competency in Windows and other software, network knowledge, electrical/electronics, mechanics, and chemistry technology; possess analytical thinking skills and good engineering aptitude.

• Ability to acquire and maintain a valid REAL ID driver's license with a clean Motor Vehicle report.

• Be prepared for overtime and last-minute schedule changes to ensure customer satisfaction.

🏝️ Benefits

• Options for national medical and dental plans, alongside a national vision plan that includes health incentive programs.

• Access to employee assistance and family support programs, including commuter benefits and tuition reimbursement.

• A minimum of 120 hours of paid time off (PTO), 10 paid holidays per year, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in line with company policy.

• Retirement and savings programs, including our competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) allows eligible colleagues to purchase company stock at a discounted rate.