Field Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Responsible for the maintenance, modification, upgrading, repair, and installation of hardware and software equipment for QuidelOrtho.

• Organize workload, modifications, and maintenance visits within the territory to reduce system downtime, ensuring high customer satisfaction and compliance with service contract KPIs.

• Achieve all specified Customer Excellence objectives, contributing to customer retention outcomes.

• Address customer service support requests and schedules in collaboration with the Field Service Supervisor or Service Manager.

• Educate customers on their maintenance obligations regarding QuidelOrtho equipment.

• Comply with all government regulations/requirements as well as our internal Compliance and Quality System.

• Adhere to QuidelOrtho's complaint handling protocols related to complaint identification, documentation, resolution, and escalation.

⛳️ Requirements

• Academic or professional qualifications in Electronics, Electromechanics, or equivalent experience.

• Experience in the Medical Devices Industry, particularly with knowledge of hospital networks, is preferred.

• Familiarity with IVDR environments is advantageous.

• A self-driven team player.

• Engages appropriately with colleagues, sales counterparts, and customers.

• The capability to effectively manage the assigned workload within designated time frames is crucial.

• Must possess technical proficiency across a broad spectrum of disciplines.

• A valid driver’s license is a requirement.

• Proficiency in English is essential.

• Familiarity with Office 365 software is required.

🏝️ Benefits

• Competitive Salary

• Yearly Salary Reviews

• Attractive Pension Scheme

• Bonus Scheme

• Life Assurance

• Private Medical (If applicable)

• LinkedIn Learning

• Cycle to Work Scheme

• Free Onsite Gym (Pencoed) / Gym Reimbursement (Commercial)

• Subsidised Canteen

• 25 days Holidays + 1 QuidelOrtho Day + 8 Bank Holidays (Milestone Increases Available)

• Employee Assistance Programme

• Reward & Recognition Programmes

• State-Of-The-Art facilities

• Exceptional career developmental prospects

• Strong culture centred around collaboration & customer focus.