Field Service Engineer 1 – Non-Exempt

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Carry out the installation and setup of intricate electro/mechanical systems and software solutions at client locations.

• Assist in ramp activities by executing installations under both standard and urgent conditions.

• Identify, troubleshoot, and resolve technical problems that arise during installation and startup phases.

• Work in partnership with the Ramp Manager and field teams to adhere to installation timelines and goals.

• Ensure all installations comply with quality, safety, and performance benchmarks.

• Conduct system validation, calibration, and testing to verify operational readiness.

• Record installation activities, issues, and solutions in line with company protocols.

• Provide insights to engineering and product teams to enhance installation processes and product performance.

• Maintain the tools, equipment, and inventory necessary for installation tasks.

• Facilitate customer interactions during installations, ensuring effective communication and a professional image of the company.

⛳️ Requirements

• Up to 50% travel may be necessary.

• At least 3–5 years of experience in field service, installation, or technical support roles.

• Bachelor’s degree in electronics, mechanical engineering, or a related technical field, or equivalent military/technical background.

• Practical experience with electro/mechanical systems, software integration, and troubleshooting.

• Familiarity or exposure to optics, image processing, or motion control systems is desirable.

🏝️ Benefits

• Health, dental, and vision insurance.

• Life and disability coverage.

• Paid Time Off (PTO).

• 401(k) plan with employer matching.

• Employee Stock Purchase Program (ESPP).

• Wellness programs.