Field Service Engineer

This is a fully remote position, open to applicants in Iceland.

📋 Description

• Act as the primary on-site technical expert for Thermo Fisher at the customer's manufacturing facility located in Iceland.

• Ensure adherence to site-specific requirements, including established response times, uptime objectives, and service deliverables.

• Deliver advanced troubleshooting, maintenance, and repair services for Thermo Fisher single-use bioreactor systems and their associated automation (DeltaV).

• Assist with installation, commissioning, and qualification processes, including SAT, IQ/OQ, and validation protocols.

• Carry out real-time issue resolution to minimize downtime in a critical GMP production environment.

• Oversee and aid in deviation investigations, root cause analyses, and corrective/preventive actions (CAPA).

• Collaborate closely with engineering, manufacturing, quality, and validation teams at the customer site.

• Serve as a technical advisor to enhance system performance and process reliability.

• Offer hands-on technical training and support to customer personnel as required.

• Interface with internal Thermo Fisher teams (Service, Engineering, Product Support) to escalate and resolve complex issues.

• Maintain precise documentation and service records in compliance with GMP and internal systems (e.g., Salesforce Service Cloud).

• Actively identify opportunities for enhancing system performance, service delivery, and customer satisfaction.

• Occasionally provide support to other customer locations across the EMEA region, with up to 25% travel, sharing expertise and offering field support as needed.

⛳️ Requirements

• Bachelor’s Degree in Engineering (Electrical, Electronics, Mechanical, Biomedical, or a related scientific field) or equivalent experience.

• Advanced Degree plus 3 years of relevant experience.

• Demonstrated experience in installing, troubleshooting, and repairing complex analytical instruments, particularly in the bioproduction field.

• Strong electronics and mechanical aptitude with the ability to diagnose issues down to the component level.

• Exceptional customer service skills and a professional demeanor.

• Strong verbal and written communication skills.

• Mandatory fluency in English.

• Proven problem-solving skills and analytical thinking abilities.

• Proficiency in Windows operating systems, MS Office, and service management software.

• Capability to read and interpret technical diagrams, schematics, and documentation.

• Valid driver's license and willingness to travel overnight up to 25% of the time.

• Physical ability to lift up to 25 kg and stand for prolonged periods.

• Experience with bioproduction equipment, especially Single Use Technology (SUT) hardware and automation products.

• Flexibility to work non-standard hours and respond to emergency service calls.

• Strong organizational skills with effective time management abilities.

• Collaborative mindset with the capability to work independently in the field.

• Willingness to support the entire EMEA region as the role evolves.

• Self-sufficient, comfortable working independently, with a logical approach to setting work priorities.

🏝️ Benefits

• Ability to lift 40 lbs. without assistance.

• Compliance with all Good Manufacturing Practices (GMP) Safety Standards.

• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).