Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Perform servicing, maintenance, and repairs on Volvo Construction Equipment and related machinery.

• Utilize technical expertise and diagnostic tools to identify and rectify mechanical, hydraulic, and electrical issues.

• Recognize additional service and repair possibilities, discussing them with customers and internal teams.

• Execute tasks in accordance with estimates and timeframes, indicating where extra work may be necessary.

• Implement software updates and system improvements.

• Accurately complete electronic job cards, reports, and timesheets in real time.

• Order and manage repair components, ensuring prompt return of parts upon job completion.

• Be available for call-out and overtime requirements.

• Participate in product and systems training.

• Ensure all work is conducted safely and in compliance with company and manufacturer standards.

• Provide support to customers in Stirling, Edinburgh, Glasgow, Dunfermline, and surrounding regions.

⛳️ Requirements

• Possess a formal engineering qualification in Plant Maintenance, Agricultural Engineering, HGV Mechanics, or a related field (NVQ Level 3, City & Guilds or equivalent).

• Demonstrated experience in repairing and maintaining heavy construction plant, agricultural machinery, HGVs, or similar equipment.

• Strong diagnostic and troubleshooting abilities in diesel engines, transmissions, drivetrains, hydraulics, and electrical systems.

• Excellent problem-solving skills coupled with a methodical approach to fault diagnosis.

• Good communication abilities and capacity to build relationships with customers and colleagues.

• Proficient IT skills and confidence in utilizing digital reporting systems.

• A commercially aware mindset with a focus on exceptional customer service.

• High attention to detail and a professional demeanor.

• Valid full UK driving licence.

• Welding and fabrication experience is desirable.

• Previous experience with Volvo Construction Equipment or similar heavy plant machinery is advantageous.

🏝️ Benefits

• Company van.

• Health Cash Plan.

• 24/7 GP access.

• Physiotherapy support.

• Enhanced sick pay.

• Maternity, paternity, and adoption leave.

• Pension plan with up to 5% employer contributions.

• Cycle to Work scheme.

• Salary sacrifice car leasing options.

• Employee discounts platform.

• Paid volunteering day.

• Refer-a-friend bonus.

• Long service awards.

• Employee-led initiatives.

• Recognition programmes.

• Wellbeing support.