Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and resolve technical challenges

• Interact with clients to ensure satisfaction

• Act as the primary contact for customers regarding technical and service-related inquiries

• Install, maintain, troubleshoot, and repair power conversion and generation equipment at customer locations

• Conduct preventive maintenance and control integration tasks

• Generate reports that analyze product failures and challenges

• Offer suggestions for product improvements

• Ensure adherence to safety protocols and regulatory standards

• Identify cost-effective repairs or solutions to reduce customer downtime

• Create technical procedures and train operators

• Travel up to 50% of the time to customer sites throughout the U.S.

⛳️ Requirements

• Relevant experience or knowledge related to the position

• Ability to collaborate effectively in a fast-paced team environment

• Proven capability to manage multiple competing tasks and priorities

• Strong organizational, planning, and time management abilities

• Responsible for meeting goals and performance standards

• Proficient in Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel

• Must be eligible to obtain authorization under ITAR and/or EAR

• Non-U.S. citizens may not qualify for the necessary authorization

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability insurance plans

• Education reimbursement opportunities

• Wellness initiatives

• 401(k) retirement plan with company matching

• Paid time off, including vacation or flexible time, sick leave, bereavement leave, and parental leave