Field Service Engineer

This is a fully remote position, open to applicants in Iowa, +3 more states.

📋 Description

• Provide service and technical assistance during visits to customer locations.

• Install, calibrate, troubleshoot, repair, and conduct preventive maintenance on balances and moisture analyzers.

• Identify equipment problems and deliver prompt solutions to reduce customer downtime.

• Ensure precise service documentation, reports, and records are maintained.

• Organize workload and service schedules to ensure timely customer support.

• Utilize field service automation tools and systems in daily tasks.

• Adhere to service protocols, quality standards, and safety measures.

• Work collaboratively with internal technical teams on complex issues and exchange best practices.

• Offer technical guidance, product recommendations, and service insights to customers.

• Cultivate enduring customer relationships that foster satisfaction, retention, and business expansion.

⛳️ Requirements

• An associate degree in a technical field, or a high school diploma/GED accompanied by relevant technical certification.

• At least 2 years of experience in field service, maintenance, instrumentation, or a related technical area.

• Preferably experienced in calibrating balances, scales, moisture analyzers, or comparable laboratory instruments.

• Capability to troubleshoot, repair, and maintain technical equipment.

• Strong skills in mechanical and electrical diagnostics.

• Effective communication abilities and customer service skills.

• Competence in managing multiple priorities and working independently in a field-based setting.

• Proficient with mobile applications, digital reporting tools, and Microsoft Office software.

• A valid driver’s license and readiness to travel extensively within the assigned territory.

• Willingness to align with Sartorius core values of Sustainability, Openness, and Enjoyment.

🏝️ Benefits

• Opportunities for mentoring, leadership programs, and internal seminar offerings.

• Paid vacation, sick leave, corporate holidays, and a community service day.

• Flexible work schedules to accommodate personal needs.

• Comprehensive onboarding process, including access to a virtual online platform.

• A culture of mutual support, teamwork, and international collaboration.

• Participation in communities focused on Coaching, Agile Working, and a Businesswomen’s Network.

• A variety of medical plans, dental, vision, EAP, and additional wellness programs.

• Access to smart buildings equipped with the latest technology and equipment.

• 401(k) plan with a generous company match.

• HSA, FSA (dependent care and healthcare spending), and Transportation Commuter Account options.

• Company-funded basic life insurance, AD&D, EAP, Family Planning & Women’s Health services, and Health Advocate.

• Optional supplemental life insurance, legal services, LTD & STD coverage, critical illness insurance, and student loan tuition refinance services.