Field Service Engineer

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Execute on-site field service tasks, which encompass the installation, operation, maintenance, repair, and removal of sophisticated temperature control equipment.

• Install, test, service, and calibrate equipment to meet operational specifications and fulfill customer expectations.

• Identify and resolve intricate technical issues, providing insights and solutions to both internal teams and customers.

• Carry out preventative maintenance and routine service tasks.

• Evaluate product performance and assist with modifications, upgrades, and enhancements.

• Act as the primary on-site representative, fostering strong customer relationships.

• Ensure that services are in line with contract stipulations, timelines, and customer expectations.

• Oversee technical services, logistics, provisioning, and system configurations.

• Keep and analyze equipment logs to spot trends and determine repair necessities.

• Willingness to travel up to 50% to support customer locations and business requirements.

⛳️ Requirements

• Generally requires a University Degree and less than 2 years of relevant prior experience.

• Proven experience in troubleshooting and servicing complex temperature control equipment.

• Basic computer skills, inclusive of Microsoft Office 360 and standard desktop applications.

• Capability to perform on-site field service in customer settings.

• Willingness to travel up to 50%.

• U.S. Person status is required, which includes U.S. citizenship, U.S. nationality, lawful permanent residence, or qualifying refugee/asylee status.

• Preferred experience in supporting or servicing industrial/commercial refrigeration systems.

• Preferred experience in troubleshooting and diagnosing electrical control systems, including PLCs.

• Preferred experience in diagnosing and repairing electromechanical systems in field service or industrial settings.

• Universal EPA certification is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Three weeks of vacation for newly hired employees.

• Generous 401(k) plan with employer matching funds and separate employer retirement contributions.

• Lifetime Income Strategy option.

• Tuition reimbursement program.

• Student Loan Repayment Program.

• Life insurance and disability coverage.

• Optional pet insurance.

• Optional home and auto insurance.

• Optional additional life and accident insurance.

• Optional critical illness insurance.

• Optional group legal coverage.

• Optional ID theft protection.

• Birth, adoption, and parental leave benefits.

• Ovia Health, fertility, and family planning.

• Adoption Assistance.

• Autism Benefit.

• Employee Assistance Plan, including up to 10 free counseling sessions.

• Healthy You Incentives wellness rewards program.

• Doctor on Demand virtual doctor visits.

• Bright Horizons child and elder care services.

• Teladoc Medical Experts second opinion program.

• Flexible work schedules.

• Employee Scholar Program.

• Paid time off and holidays.

• Potential eligibility for annual short-term and/or long-term incentive compensation programs.