Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist with the technical requirements of Philips Imaging clients and customer service representatives.

• Operate both independently and collaboratively within a broader team to install, maintain, and repair imaging equipment.

• Offer field-based and remote technical assistance to customers and team members.

• Execute corrective, preventative, installation, and field change order tasks on intricate healthcare systems.

• Identify failures in mechanical, hardware, and software systems.

• Assess the most cost-effective repairs or solutions to reduce customer downtime.

• Engage actively in an ongoing rotation with the Field Service Engineer team.

• Report directly to the District Service Delivery Manager for the North East.

⛳️ Requirements

• HNC (NVQ Level 3 or higher) or a Degree in Electro-engineering or an equivalent qualification is highly desirable.

• A proven logical problem solver with the capability to work independently.

• Experience in performing corrective and preventative maintenance on Imaging Systems devices and equipment is desirable.

• Ability to assimilate knowledge across multi-modality and varied product lines.

• Recognize emerging technologies and adapt to daily challenges.

• Provide exceptional levels of customer service.

• Proficient in IT/Network diagnostics, system connectivity, and remote service is desirable.

• A Standard DBS (Disclosure and Barring Service) criminal record check is required for this position.

🏝️ Benefits

• Competitive salary.

• Car or car allowance.

• Incentive scheme.

• Access to career development opportunities.