Field Service Engineer

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Serve as a representative of Oxford Instruments by providing technical support, installation, and maintenance for plasma etch and deposition systems.

• Oversee the installation and commissioning of advanced plasma etch and deposition systems.

• Perform scheduled and emergency preventive and corrective maintenance tasks.

• Identify root causes and validate repairs in accordance with vacuum, leak-up, and process benchmarks.

• Foster customer relationships through prompt communication and hands-on technical training.

• Resolve complex hardware and software challenges utilizing specialized diagnostic tools.

• Offer remote assistance to reduce downtime and enhance operational uptime.

• Calibrate essential components such as AMUs, RF Generators, APCs, and MFCs.

• Implement system upgrades that enhance performance, including turbo pumps, PLCs, and breakers.

• Collaborate with various teams, escalate issues as necessary, and ensure thorough documentation is maintained.

• Engage in extensive travel to customer locations for installation and service requirements from Monday to Friday.

⛳️ Requirements

• A Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, or a similar technical discipline.

• Equivalent practical experience in semiconductor equipment service may be accepted in lieu of a degree.

• 5–7 years of field service experience in the semiconductor sector, particularly with plasma etch and deposition systems.

• Knowledge of cleanroom operations and safety measures.

• Practical experience with turbo pumps, cryo pumps, and roughing pumps.

• Proficient in troubleshooting 208V electrical systems and 24V control subsystems.

• Extensive experience with RF power components and pneumatically operated systems.

• Skillful in using vacuum leak detectors, RF power meters, DVMs, LCR meters, multimeters, and megohm meters.

• Ability to read and interpret mechanical, pneumatic, and electrical schematics along with plumbing diagrams.

• Strong comprehension of RF theory and inductively coupled plasma (ICP) systems.

• Familiarity with RIE, PECVD, ICP, and ALD semiconductor processes.

• A valid driver’s license with a safe driving history and a passport.

• Capability to travel independently and extensively on weekdays, from Monday to Friday.

• Physical agility and comfort in confined or awkward spaces.

• Ability to lift and manage equipment weighing up to 50 lbs.

• Experience with Brooks platforms, Pfeiffer/Edwards pumping systems, and MKS components is preferred.

• Knowledge of APC and MFC calibration and optimization is preferred.

• Strong manual dexterity and the ability to maintain a clean, organized workspace while in cleanroom attire.

• Effective communication skills, active listening, self-sufficiency, teamwork, adaptability, and a commitment to continuous learning.

🏝️ Benefits

• Full-time position with benefits.

• Competitive salary range of $100,000–$120,000.

• Option for remote work.

• Professional exposure to leading-edge semiconductor technologies.

• Opportunities for customer and technical training.

• Travel to customer sites.