Field Service Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Install, support, troubleshoot, repair, and maintain Intuitive products within the designated territory.

• Conduct scheduled maintenance, system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.

• Diagnose, troubleshoot, and repair products and related equipment within specified timeframes.

• Coordinate and execute system and hardware delivery and installation.

• Complete administrative tasks, such as managing spare parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports.

• Maintain company-issued tools, calibrated tool sets, vehicles, laptops, iPads, and other assets.

• Support Intuitive teams during sales trade shows, provide customer phone support, and coordinate hospital contacts.

• Offer feedback to headquarters and engage in continuous improvement initiatives.

• Fulfill necessary equipment, university, and professional development training requirements.

• Manage the assigned territory, foster customer relationships, oversee system configurations, and maintain customer contacts.

• Assist with customer training, events, and service contract renewals.

⛳️ Requirements

• A university or college degree in science or technical engineering, or a comparable qualification.

• Alternatively, 2–4 years of relevant work experience.

• Exceptional written and verbal communication skills in both Italian and English.

• Strong interpersonal abilities.

• Proficient administrative and record-keeping skills.

• Familiarity with Operating Room protocols is preferred.

• A proven history of maintaining solid relationships with surgeons and hospital staff is preferred.

• Demonstrated capability to independently troubleshoot complex electro-mechanical systems.

• Willingness to travel up to 50%, depending on account distribution and region.

🏝️ Benefits

• Flexible remote work arrangement.

• Access to professional development courses and training.

• Enrollment in Intuitive Surgical University classes.

• Provision of equipment, including tools, calibrated tool sets, laptops, iPads, and employee vehicles.

• Commitment to equal employment opportunities and anti-discrimination protections.