Field Service Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Install, support, troubleshoot, repair, and maintain Intuitive products within the designated territory.

• Conduct scheduled maintenance tasks, encompassing system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.

• Identify, diagnose, and rectify issues with products and related equipment within specified timeframes.

• Organize and execute the delivery and installation of systems and hardware.

• Fulfill administrative responsibilities, such as managing spare parts inventory, completing Field Activity Reports, Return Material Authorizations, and expense reports.

• Care for issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company assets.

• Provide support to Intuitive teams, which includes assistance at sales trade shows, customer phone support, and establishing hospital contacts.

• Offer feedback to headquarters and engage in continuous improvement initiatives.

• Complete training on equipment, Intuitive Surgical University courses, and other professional development opportunities.

• Maintain relationships within the assigned territory, including customer interactions, system install-base configurations, and customer contacts.

• Assist with customer training, events, and the renewal of service contracts.

⛳️ Requirements

• A university or college degree in science or technical engineering, or an equivalent qualification.

• Alternatively, 2–4 years of relevant work experience.

• Proficient written and verbal communication skills in both Italian and English.

• Strong interpersonal capabilities.

• Excellent administrative and record-keeping abilities.

• Familiarity with Operating Room protocols is preferred.

• A proven history of fostering strong customer relationships with surgeons and hospital staff is preferred.

• Demonstrated ability to independently troubleshoot complex electro-mechanical systems.

• Willingness to travel up to 50%, based on account distribution and region.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunities for professional development courses.

• Provision of necessary equipment and company-owned assets, including tooling, calibrated tool sets, employee vehicles, laptops, and iPads.