Field Service Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Execute service operations within a designated territory, encompassing maintenance, repair, commissioning, and software updates of Intuitive products.

• Diagnose, troubleshoot, and rectify technical issues on all Intuitive systems and related devices, adhering to established procedures and service level agreements.

• Precisely document all service and repair actions taken.

• Organize and conduct system and hardware deliveries, installations, and commissioning activities.

• Manage all administrative tasks independently, including spare parts management, service reports, returns processing (RMA), expense reports, and other field service documentation within defined deadlines.

• Serve as the technical liaison between the manufacturer and the customer.

• Develop and sustain long-term customer relationships, ensuring accurate base system configurations.

• Offer technical support to customers during operational activities.

• Assist with customer training sessions, briefings, and events as necessary.

• Provide assistance and coverage in adjacent or neighboring service areas as required.

⛳️ Requirements

• Completed education in electrical engineering, mechatronics, or a similar technical field.

• Multiple years of professional experience in medical technology, preferably with a background in operating room workflows and clinical processes.

• Strong technical expertise, particularly in managing complex electromechanical systems.

• Field service experience with the capability to independently analyze and resolve issues in intricate technical systems.

• Excellent team player with the ability to work autonomously and responsibly.

• Proficient written and verbal communication skills in both German and English; knowledge of French is a plus.

• High level of social competence and a professional demeanor when engaging with customers and colleagues.

• Organized and dependable administrative work style with excellent documentation skills.

• Willingness to travel extensively (approximately 50–70%), depending on regional and customer distribution.

🏝️ Benefits

• We appreciate the individuality of each person – irrespective of gender, ethnic or social background, religion, special needs, age, or sexual identity. Discrimination has no place in our organization.