Field Service Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Execute service tasks within a designated territory, including maintenance, repairs, commissioning, and software updates of Intuitive products.

• Diagnose, troubleshoot, and resolve technical issues on all Intuitive systems and related devices in line with established processes and service level agreements.

• Thoroughly document all service and repair activities.

• Organize and perform system and hardware deliveries, installations, and commissioning.

• Efficiently manage all administrative duties, including spare parts management, service reports, return processing (RMA), expense claims, and other field service documentation within stipulated deadlines.

• Serve as the technical liaison between the manufacturer and customers.

• Cultivate and sustain long-term customer relationships, ensuring accurate baseline system configurations.

• Offer technical customer support during ongoing operations.

• Assist with customer training, briefings, and events as required.

• Provide support and representation in adjacent or neighboring service areas as necessary.

⛳️ Requirements

• Completed vocational training in electrical engineering, mechatronics, or a similar technical qualification.

• Several years of professional experience in medical technology, preferably with knowledge of operating room workflows and clinical processes.

• Strong technical expertise, particularly in handling complex electromechanical systems.

• Experience in field service with the capability to conduct independent troubleshooting and repairs on intricate technical systems.

• Excellent team player, with the ability to work autonomously and responsibly.

• Proficient written and verbal communication skills in German and English; knowledge of French is a plus.

• High interpersonal skills and a professional demeanor when interacting with customers and internal stakeholders.

• Organized and dependable administrative work style with strong documentation capabilities.

• Willingness to travel extensively (approximately 50–70%), based on region and customer distribution.

🏝️ Benefits

• We appreciate each individual for their uniqueness—regardless of gender, ethnic or social background, religion, special needs, age, or sexual identity. Discrimination has no place in our organization.