Field Service Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Execute service tasks within a designated territory, encompassing maintenance, repair, commissioning, and software updates of Intuitive products.

• Diagnose, troubleshoot, and resolve technical issues on all Intuitive systems and related devices, adhering to established processes and service level agreements.

• Accurately document all service and repair activities.

• Organize and conduct system and hardware deliveries, installations, and commissioning processes.

• Independently manage all administrative responsibilities, including spare parts management, service reports, return merchandise authorizations (RMA), expense reports, and other field service documentation within set deadlines.

• Serve as the technical liaison between the manufacturer and customers.

• Develop and sustain long-term customer relationships, ensuring appropriate system base configurations.

• Offer technical customer support during routine operations.

• Assist with customer training sessions, briefings, and events as necessary.

• Provide support and coverage in adjacent or neighboring service areas as required.

⛳️ Requirements

• Completed vocational training or a degree in electrical engineering, mechatronics, or a similar technical qualification.

• Several years of professional experience in medical technology (medtech), preferably with knowledge of operating room (OR) procedures and clinical workflows.

• Strong technical expertise, particularly in handling complex electromechanical systems.

• Experience in field service with the capability to independently perform fault analysis and repairs on intricate technical systems.

• Strong teamwork skills along with the ability to work autonomously and responsibly.

• Excellent written and verbal communication abilities in both German and English; proficiency in French is advantageous.

• High interpersonal skills and a professional demeanor when engaging with customers and internal stakeholders.

• Structured and dependable administrative work style with strong documentation abilities.

• Willingness to travel extensively (approximately 50–70%), depending on the region and customer distribution.

🏝️ Benefits

• We appreciate every individual for their uniqueness — regardless of gender, ethnic or social background, religion, disability, age, or sexual orientation. Discrimination has no place in our organization.