Field Service Engineer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Conduct timely and precise preventative maintenance of medical equipment within a hospital or healthcare system to ensure optimal healthcare service delivery to patients.

• Execute troubleshooting, service repairs, and installations of moderate complexity.

• Facilitate communications with clients and act as the escalation point for customer-related issues, including installations.

• Manage customer concerns from the moment of dispatch or issue identification until resolution.

• Actively collaborate with team members to guarantee the best solution for the customer.

• Oversee installations, validations, maintenance, and service repair needs for specific equipment.

• Utilize customer insights and relationships to support customers and service sales in achieving contract and on-demand revenue growth.

• Cultivate customer relationships by ensuring timely communication, resolution, and appropriate follow-up to enhance customer satisfaction.

• Comply with company policies, procedures, and hospital protocols to meet regulatory and compliance standards; ensure that all work performed is documented daily, including metrics and parts ordering during debriefings.

• Collaborate with customers and/or the sales team to suggest value-added services that can improve the efficiency of the customer's operations.

• Employ the GEHC escalation process as necessary and work closely with regional and national support to define and implement corrective action plans to address customer issues.

⛳️ Requirements

• Associate's degree in a related field or equivalent military training and 4 years of experience in servicing electronic equipment.

• High school diploma/GED coupled with 6 years of relevant experience.

• Technical proficiency in X-Ray, Mammo, Vascular, or Nuclear medicine, including troubleshooting, repair, and installation.

• Must possess and retain a valid Driver’s License.

• Experience with web applications and the Microsoft suite of products.

• Legal authorization to work in the U.S. is mandatory.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options

• Professional development opportunities