Field Service Engineer

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Install and set up various medical equipment, with a focus on a specific modality.

• Perform testing and calibration to guarantee peak performance.

• Educate healthcare personnel on equipment operation and fundamental troubleshooting.

• Carry out preventive maintenance and corrective actions of moderate complexity.

• Accurately document work activities, including debriefing, parts ordering, and KPI metrics.

• Implement and provide coaching to ensure adherence to EHS and compliance standards.

• Utilize customer insights to support contract growth and on-demand revenue initiatives.

• Refer complex issues to experienced colleagues.

• Manage communications with clients and act as the escalation point for issues, including installations.

• Conduct remote troubleshooting and diagnostics for equipment.

⛳️ Requirements

• Successfully completed an ECT program or possess foundational experience in a comparable role.

• Proficient in one modality while developing expertise in another.

• EHS advocate with a robust compliance orientation.

• Familiarity with Lean & Continuous Improvement principles.

• Comprehensive knowledge of all relevant processes and tools for the position.

• Up-to-date with all mandatory training requirements.

• Excellent written and verbal communication abilities.

• Proficient in English: able to read, comprehend, and engage in conversations.

• Skilled in utilizing Excel, PowerPoint, and other tools for analyzing service data and presenting findings clearly and effectively.

• Comfortable leveraging digital tools to evaluate performance data and convey results through organized presentations.

• Able to assist with the setup and troubleshooting of networked medical devices, including IP configuration and basic IT coordination.

🏝️ Benefits

• No relocation assistance.