Field Service Engineer

This is a fully remote position, open to applicants in South Dakota.

📋 Description

• Execute Preventative Maintenance, FMIs, and/or ISIs in a timely and precise manner.

• Support seasoned field engineers with the installation of equipment.

• Conduct basic troubleshooting and service repairs on assigned equipment.

• Collaborate and communicate effectively with teammates, colleagues, and clients.

• Ensure resolution of customer issues and follow-up appropriately.

• Suggest value-added services that enhance customer operational efficiency.

• Maintain logs of customer service interactions and internal service documentation.

• Order necessary repair parts and manage their cycle times effectively.

• Utilize the GEHC escalation process and execute corrective action plans.

• Act as a member of the account community for significant accounts.

• Interact with commercial counterparts to identify potential sales opportunities.

• Participate in contract renewals and revenue-generating programs.

• Develop and strengthen customer relationships.

• Monitor competitor activities and market trends.

• Independently handle service calls within one year of employment.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; OR equivalent military education.

• Completion of the formal GEHC Biomed/FE Services Internship or Military Externship program is accepted as an alternative qualification.

• High School Diploma/GED and a minimum of 4 years of experience in servicing electronic equipment.

• Proficient with web applications and the Microsoft suite of products.

• Successful completion of GEHC's standard background check, including a post-offer drug test.

• Compliance with customer access policies, which may include required immunizations and additional drug tests or background checks as necessary.

• Legal authorization to work in the U.S.

• No employment visa sponsorship is available.

• Possession of a valid driver's license.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Ability to reach at, above, and below shoulder level, flex/extend the neck, and demonstrate good hand and finger dexterity.

• Required vision abilities include color, close, distance, peripheral, and depth perception.

• Willingness to work after hours or on a rotating on-call schedule, including weekends when necessary.

• Expected behaviors include humility, transparency, focus, ownership, and integrity.

🏝️ Benefits

• Relocation assistance is available.

• Opportunities for professional development.

• Engaging and challenging career paths.

• Competitive compensation packages.

• Various career advancement opportunities.

• A supportive environment that fosters care and collaboration.

• Note that although relocation assistance is mentioned, the posting states 'Relocation Assistance Provided: No.'