Field Service Engineer

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Conduct timely and precise preventative maintenance, Field Modification Instructions, and Instrument Service Information tasks.

• Support seasoned field engineers during the installation of equipment.

• Acquire knowledge and execute basic troubleshooting and service repairs on assigned equipment.

• Collaborate and communicate effectively with teammates, colleagues, and customers to address issues and ensure proper follow-up.

• Suggest value-added services aimed at enhancing customer business efficiency.

• Keep meticulous customer service logs and internal service records.

• Order necessary repair parts and oversee cycle times.

• Utilize the GEHC escalation process and implement corrective action plans with regional and national support teams.

• Act as a member of the account community for key accounts.

• Identify potential sales opportunities and engage in contract renewals and revenue initiatives.

• Cultivate customer relationships and deliver exceptional service.

• Monitor competitor activities and market trends.

• Independently respond to service calls within one year of employment.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; or equivalent military education.

• Participation in the formal GEHC Biomed/FE Services Internship or Military Externship program may qualify for consideration.

• High School Diploma/GED combined with 4 or more years of experience in servicing electronic equipment as an alternative qualification.

• Proficiency with web applications and Microsoft Suite products.

• Possession of a valid driver's license, to be maintained throughout employment.

• Willingness to work after hours or participate in rotating on-call schedules, including weekends, as required.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Competence in reaching at, above, and below shoulder level, and flexing/extending the neck.

• Good hand and finger dexterity.

• Required color vision, and the ability to see close, at a distance, and in peripheral vision, along with depth perception.

• Must be legally authorized to work in the United States.

• GE HealthCare will not sponsor employment visas.

🏝️ Benefits

• Professional development opportunities.

• Competitive compensation package.

• Relocation assistance provided.

• After-hours/on-call compensation details are not explicitly stated.

• Drug screening is a condition of employment.

• Potential customer vaccination mandates may apply.