Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Organize and deliver technical training sessions for distributor personnel, contractors, dealers, and/or installers.

• Diagnose and troubleshoot issues related to Franklin Electric products.

• Oversee and assist with product installations.

• Advocate for and represent Franklin Electric products and initiatives at tradeshows and special events.

• Perform product demonstrations as required.

• Gather and present marketing intelligence regarding competitive products, industry distribution changes, and customer preferences.

• Prepare and submit weekly and special reports detailing issues at specific locations and/or with customers or products.

• Understand and interpret technical instructions presented in mathematical or diagrammatic formats and manage both abstract and concrete variables.

• Convey information and address inquiries from customers, clients, the general public, and fellow employees.

⛳️ Requirements

• Three to five years of experience in water systems or a related industry (preferred).

• A Bachelor’s degree in Business Administration, Computer Technology, Engineering, or a related field, or equivalent relevant experience (required).

• Must be located in the Northeast region of the US.

• Willingness to travel 70 percent of the time, including up to 50 percent overnight travel.

• Capability to interpret technical instructions in mathematical or diagram form.

• Proficient in effective communication with customers, clients, the general public, and employees.

• Self-motivated, teamwork-oriented, diligent, competitive, and focused on results.

• Ability to thrive in a fast-paced environment and complete projects while adhering to regulations and expectations.

🏝️ Benefits

• Training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching, and other developmental opportunities.

• Competitive salary packages.

• Comprehensive benefits coverage.

• Generous paid time off and holidays.

• Paid parental leave and on-site motherhood rooms.

• On-site café and complimentary beverage stations.

• Indoor fitness facilities and outdoor walking paths.

• 401(k) plan with matching contributions and service contributions.

• Health, dental, vision, and life insurance options.

• Short and long-term disability coverage.

• Support for fertility and adoption.

• Undergraduate and graduate tuition reimbursement.

• Assistance with professional development.

• Health and wellness initiatives.