Field Service Engineer

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Organize and deliver technical training sessions for distributor personnel, contractors, dealers, and/or installers.

• Diagnose and resolve issues with Franklin Electric products.

• Oversee and support product installation processes.

• Promote and showcase Franklin Electric products and initiatives at trade shows and special events.

• Perform product demonstrations as required.

• Gather and report marketing insights regarding competitive products, industry distribution or personnel shifts, and customer preferences.

• Prepare and submit weekly reports and special reports detailing issues encountered at specific locations or with customers or products.

• Interpret technical instructions presented in mathematical or diagrammatic formats and manage both abstract and concrete variables.

• Effectively communicate information and address inquiries from customers, clients, the general public, and employees.

⛳️ Requirements

• Must be a resident of the Northeast region of the United States.

• Bachelor’s degree in Business Administration, Computer Technology, Engineering, or a related field, or equivalent relevant experience (mandatory).

• Three to five years of relevant experience in water systems or the industry (preferred).

• Willingness to travel 70 percent of the time, including up to 50 percent for overnight trips.

• Proficient in testing and troubleshooting Franklin Electric products.

• Capable of interpreting technical instructions in mathematical or diagram form.

• Strong communication skills to effectively engage with customers, clients, the general public, and employees.

🏝️ Benefits

• Training, certifications, mentorship, leadership programs, tuition reimbursement, and individualized coaching.

• Competitive salary packages.

• Ample paid time off and holidays.

• Paid parental leave and on-site motherhood rooms.

• On-site café and complimentary beverage stations.

• Indoor fitness center and outdoor walking paths.

• 401(k) plan with matching contributions and service contributions.

• Comprehensive health, dental, vision, and life insurance plans.

• Short-term and long-term disability coverage.

• Support for fertility and adoption processes.

• Tuition reimbursement for undergraduate and graduate education.

• Assistance with professional development.

• Health and wellness initiatives.