Field Service Engineer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Deliver service, repair, and installation of products or IT solutions at customer locations.

• Conduct electrical and mechanical testing in line with maintenance agreements.

• Address customer support inquiries within a designated territory.

• Diagnose, install, perform preventive maintenance, and repair assigned equipment.

• Order and manage spare parts inventory.

• Maintain consistent communication with customers and ensure accurate follow-up.

• Utilize documented procedures and root cause analysis to address customer service challenges.

• Foster service business growth through sales initiatives for service contracts, parts, upgrades, consumables, and equipment opportunities.

⛳️ Requirements

• Bachelor’s degree in Biomedical, Mechanical, or Electrical Engineering, or a relevant degree in Biology, Chemistry, or another STEM discipline.

• Equivalent military training or an Associate's degree combined with 2+ years of professional experience.

• Willingness to travel 35%, including overnight trips within the territory or to other locations.

• Possession of a valid driver’s license with a satisfactory driving history.

• Capability to lift, move, or carry equipment weighing up to 50 lbs.

• Preferred experience in diagnosing, troubleshooting, and repairing mechanical, electromechanical, and/or electronic equipment.

🏝️ Benefits

• Flexible, remote working options for eligible positions.

• Paid time off.

• Medical, dental, and vision insurance.

• 401(k) plan.