Field Service Engineer

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Engage with assigned dealers on a daily basis to assist customers in the field.

• Travel to dealer and customer sites to deliver onsite support, training, and troubleshooting for equipment.

• Conduct onsite dealer audits to ensure customer satisfaction across the dealer network.

• Provide technical support and investigate issues reported by customers and dealers.

• Receive and address escalated technical issues via telephone and CRM applications.

• Collaborate directly with dealers and customers throughout the problem resolution process, including understanding customer concerns, outlining action plans, and communicating updates and resolutions.

• Resolve complex technical challenges through research, data analysis, and advanced troubleshooting techniques.

• Work closely with engineering, manufacturing, and quality teams to devise solutions to problems.

• Act as the technical lead for field evaluation units.

• Create technical documentation such as manuals, service bulletins, and work instructions.

• Develop and present content for training events and seminars.

• Oversee the goodwill concession process.

⛳️ Requirements

• High School Diploma or GED.

• Valid driver’s license with a clean driving record to facilitate frequent travel to regional dealer locations using a company vehicle.

• A minimum of 2 years of experience in managing technical relationships.

• At least 2 years of experience with electrical, mechanical, or refrigeration systems.

• Ability to maintain a productive home office for administrative tasks when not in the field.

• Associate or bachelor’s degree in a technical field is preferred.

• EPA 608 Certification is preferred.

• Previous experience in transportation, automotive, or HVAC industries is preferred.

• Proficient in Microsoft Office Applications is preferred.

🏝️ Benefits

• Health Care Benefits: Medical, Dental, Vision.

• Wellness incentives.

• Retirement Benefits.

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation.

• Disability: Short-term and long-term disability.

• Life Insurance and Accidental Death and Dismemberment.

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account.

• Tuition Assistance.