Field Service Engineer

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Deliver technical expertise and guidance in the installation, upkeep, troubleshooting, and repair of intricate equipment and systems.

• Ensure outstanding customer satisfaction through prompt communication, strategic problem-solving, and proactive resolution of issues.

• Act as a technical resource for colleagues and junior engineers.

• Oversee customer appointments from scheduling to completion and generate comprehensive service and technical documentation.

• Exhibit proficiency in designated product lines and associated systems.

⛳️ Requirements

• Bachelor’s degree in Engineering, Electronics, or a related technical field (or equivalent experience).

• Over 5 years of experience in field service or technical support, ideally within a complex equipment or systems environment.

• Demonstrated capability to independently diagnose and resolve advanced hardware and software issues.

• Strong communication and interpersonal skills for engaging with both technical and non-technical audiences.

• Proven experience in leadership, mentoring, and coaching.

• Exceptional organizational and time management skills.

• A strong commitment to continuous improvement and innovation.

🏝️ Benefits

• Medical, dental, vision, life, short-term disability, long-term disability.

• Pet insurance.

• Legal and ID shield.

• 401k plans.

• Employee stock purchase plan (ESPP).

• Health Saving Account (HSA).

• Flexible Spending Account (FSA).

• Dependent Care FSA.

• Mentorship opportunities.

• Training and development.

• Tuition reimbursement.

• Paid holidays.

• Paid time off.

• Paid parental leave.