Field Service Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Acquire in-depth expertise in SCIENION instrumentation, software, and applications.

• Execute on-site installations, repairs, preventive maintenance, and system enhancements.

• Perform Site Acceptance Tests (SAT), Installation Qualification, and conduct root-cause analysis.

• Offer both on-site and remote technical assistance for customer inquiries.

• Record service activities, helpdesk tickets, customer concerns, and follow-up actions.

• Provide fundamental instrument training within the first year of employment.

• Work collaboratively with internal teams to address or escalate issues.

• Manage an adequate inventory of spare parts.

• Prepare and submit monthly expense reports.

• Represent SCIENION in a professional manner with customers.

• Maintain tools, equipment, and property issued by the company.

• Report recurring technical challenges to Product Management and R&D.

• Travel up to 80% overnight as necessary.

• Perform additional duties as assigned.

⛳️ Requirements

• Background in automated liquid handling systems, multiplex assays, or electromechanical/optical systems.

• Skilled in using multimeters, oscilloscopes, wrenches, soldering irons, and diagnostic tools.

• Strong communication and customer service abilities.

• Capacity to work independently and manage time efficiently.

• Excellent organizational and computer skills (Windows; experience with LabVIEW is advantageous).

• Adherence to safety, environmental, and quality policies.

• Capability to lift up to 50 lbs and work in lab/cleanroom settings.

• Willingness to travel domestically and occasionally internationally.

🏝️ Benefits

• 401K with company match

• PTO

• Health Benefits

• Investment in Professional and Personal Development

• and much more.