Field Service Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver on-site technical assistance by overseeing the installation, implementation, maintenance, troubleshooting, qualification, and repair of Agilent and multi-vendor system solutions.

• Provide support for hardware, software, networking products, operating systems, and related applications, ensuring peak system performance and high levels of customer satisfaction.

• Identify and resolve equipment, system, and product performance challenges promptly.

• Carry out preventive maintenance, repairs, upgrades, and service activities to guarantee the reliable operation of customer systems.

• Collaborate with Technical Support, Sales, Marketing, Research & Development, and other cross-functional teams to deliver effective solutions for customers.

• Facilitate technical training, maintenance seminars, workshops, and knowledge-sharing sessions for field engineers and clients.

• Keep precise service documentation and ensure adherence to company and customer standards.

⛳️ Requirements

• A Bachelor's or Master's degree in Chemical Engineering, Chemistry, Biology, or a related scientific field.

• Possession of a Mexican passport and a U.S. Visa.

• A valid driver's license with the capability to travel to customer locations.

• Willingness and capacity to travel up to 45% or more of the time.

• Proficient in spoken and written English.

• Excellent communication, customer service, and problem-solving abilities.

• Capable of working independently and managing multiple priorities in a field-based setting.

🏝️ Benefits

• Health insurance

• Professional development opportunities