Field Service Engineer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver on-site technical assistance to customers of the Abbott Diagnostic Division.

• Set up instruments and conduct corrective, preventive, and proactive maintenance.

• Diagnose and resolve customer issues on a minimum of five increasingly complex instruments.

• Accurately document complaint resolutions in accordance with the Field Service Business Process and Quality System.

• Adhere to regulatory, compliance, and laboratory safety protocols.

• Plan and execute preventive maintenance, installations, technical service bulletins, repairs, and updates.

• Assist field personnel and support district business goals.

• Guide and mentor fellow Field Service Representatives.

• Participate in call rotation and provide standby/after-hours support.

• Manage time, territory, and inventory effectively.

• Travel within the designated territory and offer support to other areas and training initiatives.

• Deliver essential account support both within and outside district boundaries.

• Take ownership of customer issues through effective escalation or handoff.

• Collaborate cross-functionally with sales, marketing, and local performance partnership teams.

• Meet service sales, cost-of-service, and key performance indicators.

• Utilize remote support tools to enhance instrument uptime.

• Foster customer relationships and engage in proactive account management.

• Report to a Service Manager and contribute to both individual and team objectives.

⛳️ Requirements

• Must currently reside in the Virginia area.

• Possess a valid Driver’s License.

• Hold a Bachelor’s degree.

• Preferred: Bachelor’s/Engineering Degree in Biomedical, Electrical, Mechanical, or Medical Technology.

• Prior experience interacting with customers is preferred.

• Strong troubleshooting and problem-solving abilities.

• Proficient in computer skills, including Word, Excel, PowerPoint, Internet, VPN, remote computing, and remote troubleshooting.

• Excellent communication and interpersonal skills.

• Capability to work effectively both in team settings and independently.

• Willingness to handle standby and after-hours responsibilities.

• Flexibility to accommodate unpredictable travel and provide support to other territories and training.

• Exceptional technical proficiency.

• Proactive in account management.

• Complete instrument training across the geographical IRL.

🏝️ Benefits

• Opportunities for career advancement with a global company.

• Complimentary medical coverage via the Health Investment Plan (HIP) PPO medical plan (eligibility in the upcoming calendar year).

• Retirement savings plan featuring a generous employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save program for student debt assistance.

• FreeU education benefit towards obtaining a bachelor’s degree.

• Flexible working hours.

• Remote work options available.

• Continuous learning opportunities and certifications.

• Commitment to equal opportunity and employee diversity.